Refund Policy

Since we provide non-tangible, irrevocable goods, we do not issue refunds for digital products once the order is ​confirmed and product is sent. Please note that we offer digital products so there is no way to close access to ​the files that you’ve already received.

The Consumer Rights Act gives you rights to claim against the seller if your digital download is faulty. As a seller, ​we can issue a refund if there is a technical problem and we can't help you to resolve the matter or if there was a ​misrepresentation in the product description. In those cases the refund period is 60 days from the moment of ​the purchase.

We consider a technical problem to be one of the following:

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you ​might not receive a delivery email from us. In this case, we recommend contacting us for assistance.

Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. ​Such issues must be reported directly to our support team.

Product not-as-described: such issues must be reported to our technical support within 14 days from the date of ​the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on ​the product description page. Complaints which are based merely on the customer's false expectations or ​wishes are not honored.

In a description available on the preview page of each product we specify the third-party software (plug-ins, ​add-ons, modules, search engines, scripts, extensions etc) that is compatible with our products. Please kindly ​note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange ​requests based on incompatibility of our products with some third-party software that is not specified in our ​products' descriptions.

However, as a customer you are responsible for understanding this upon purchasing any item at our site. There is ​no obligation to provide a refund or credit in the following situations:

You change your mind about an item;

You bought an item by mistake;

You do not have sufficient expertise to use an item;

Said Refund Policy is provided through our website in open access. Please note that when purchasing a product ​through our website you are, as a customer, considered to be aware of our Refund statements.